Shipping policy

All orders are processed within 1–3 business days and shipped with full tracking, which is sent to the customer once the order leaves our facility. Delivery times vary based on location, carrier, and seasonal volume, and we are not responsible for delays caused by carriers or incorrect shipping information provided at checkout. Pre‑order items require additional production and fulfillment time; if your order contains pre‑order products, your entire order will ship once those items are ready. Estimated pre‑order timelines are listed on each product page, and by purchasing a pre‑order item, you agree to the extended wait time. Once a package is marked “Delivered” by the carrier, the order is considered fulfilled; we do not issue refunds or replacements for packages marked delivered, lost after delivery, or stolen. If a package is lost in transit (not marked delivered), we will assist in filing a claim with the carrier, but final decisions are made by the carrier. International orders may experience longer shipping times, customs delays, and additional fees, which are the customer’s responsibility. By placing an order, you agree to all shipping terms listed above